VCOP Trainer Portal – Privacy Policy
Welcome to the VCOP Trainer Portal, operated by Andrell Education via vcop.com.au.
At VCOP and Big Write, we are committed to protecting and respecting your privacy. Any personal information you provide when using the VCOP Trainer Portal will be handled in accordance with this Privacy Policy and the Australian Privacy Principles.
In simple terms: we do not share your personal information with others without your consent, unless required by law.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you:
- Access or use the VCOP Trainer Portal
- Use our websites, products, or services
- Communicate with us via email, phone, post, or social media
- Participate in training, memberships, or subscriptions
- Apply for or engage in employment with us
What this policy covers
This Privacy Policy explains:
- Who we are
- What information we collect
- How we collect your information
- Use of cookies
- How and when we use your personal information
- How to access and update your information
- Complaints and disputes
- Communication preferences
- Security measures
- Updates to this policy
- How to contact us
Who we are
vcop.com.au is owned and operated by Andrell Education, providers of Big Write and VCOP professional development across Australia.
The VCOP Trainer Portal is a subscription-based platform designed to support, train, and empower educators delivering VCOP and Big Write programs.
As at 28/10/2021, vcop.com.au includes:
- Andrell Education website
- Andrell Education digital resources
- VCOP website
- VCOP digital resources
These entities are collectively referred to as “vcop.com.au (Andrell Education)”, “we”, “us”, or “our” in this policy. This also includes any future businesses added under this entity.
For further details, please refer to the Terms and Conditions associated with the product or service you are using.
What information we collect
We may collect the following types of personal information:
Personal information
This may include your name, age, gender, location, or other information defined as “personal information” under the Privacy Act.
Contact and professional information
This may include your:
- Email address
- Phone number
- Postal address
- School or organisation name
- Country or location
- Occupation or role
How we collect your information
Your information may be collected when you:
- Register for the VCOP Trainer Portal, newsletters, memberships, or offers
- Make purchases or subscriptions (including payment and transaction details)
- Log in to the platform (including IP address, device, and browser data)
- Interact with us via email, social media, events, or training sessions
- Engage with our marketing communications or website content
In some cases, we may receive information from third-party sources such as advertising platforms, public records, or mailing lists. If personal information is received without your knowledge, we will either securely destroy it or notify you, in accordance with the Australian Privacy Principles.
Cookies
Cookies are small files placed on your device to help analyse website traffic and improve your experience.
We use cookies to:
- Understand how users interact with the VCOP Trainer Portal
- Improve functionality and performance
- Personalise content and user experience
You may choose to accept or decline cookies. Please note that disabling cookies may limit access to some features of the platform.
How and when we use your personal information
We only retain personal information for as long as necessary or as required by law.
Your information may be used to:
- Manage accounts and internal records
- Deliver training, products, and services
- Communicate important account information (including subscription updates)
- Share relevant professional learning opportunities and updates
- Improve our services through feedback and analysis
We may disclose limited personal information to trusted third-party service providers (such as accountants or bookkeepers) where necessary. These providers are required to maintain confidentiality and use the information only for the intended purpose.
We may also disclose information where required by law or where we reasonably believe it is necessary to prevent unlawful or fraudulent activity.
Accessing and updating your information
Under the Australian Privacy Principles, you may request access to personal information we hold about you. Requests will be responded to within 28 days.
You can update most personal details directly through your VCOP Trainer Portal account.
If you are unable to update your information yourself, please contact us and we will correct any inaccuracies within 7 days of receiving written notification.
Please note: you are responsible for ensuring the information you provide is accurate and up to date.
Complaints and disputes
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us at:
We will work with you to resolve the issue promptly and fairly. If we become aware of any unauthorised access to personal information, we will notify affected individuals as soon as practicable.
Communication preferences
From time to time, we may send important service-related communications, including updates to terms, policies, or platform functionality. These communications are essential and cannot be opted out of.
Security
We take reasonable steps to protect your personal information through physical, electronic, and administrative safeguards.
However, by using the VCOP Trainer Portal, you acknowledge that no online transmission or storage system can be guaranteed to be completely secure. Information provided electronically or by post is done at your own risk.
We do not accept responsibility for unauthorised access, misuse, or loss of personal information beyond our reasonable control.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to review this policy periodically.
Contact us
If you have questions or need clarification regarding this Privacy Policy, please contact us at: